Privacy policy

Zyenova Technologies (Private) Limited is a Zimbabwe-registered technology and engineering company. We develop and operate digital platforms including healthcare and mental health technology (such as Zyemed and Zyenex). Our corporate website is www.zyenova.co.zw.

For privacy-related requests, contact us at info@zyenova.co.zw.

Depending on how you interact with us, we may collect:

• Contact details — name, work email, organisation, role, country, and message content when you submit forms or email us.
• Technical data — IP address, browser type, device information, and pages visited when you use our website.
• Recruitment information — CVs, portfolios, and correspondence if you apply for roles or send a profile.
• Product and partnership enquiries — information you choose to provide about deployments, integrations, or collaborations.

Product platforms such as Zyemed and Zyenex may collect additional categories of information under their own product-specific notices and consent flows. This policy focuses on the Zyenova corporate website and general business contact.

We collect information when you:

• Submit the contact form or other forms on our website;
• Email or otherwise communicate with us;
• Subscribe to updates or newsletters where offered;
• Apply for employment or send an unsolicited profile;
• Browse our site (through cookies and similar technologies, where enabled).

We use personal information to:

• Respond to enquiries, partnership discussions, and support requests;
• Evaluate recruitment and collaboration opportunities;
• Operate, secure, and improve our website;
• Comply with legal obligations and protect our rights;
• Send relevant updates where you have agreed to receive them.

We do not sell your personal information.

Where applicable data protection law requires a legal basis, we rely on one or more of: your consent; performance of a contract or steps prior to entering a contract; our legitimate interests in operating and improving our business (balanced against your rights); and compliance with legal obligations.

Our website may use essential cookies required for security and basic functionality. We may also use analytics cookies to understand how visitors use the site. You can control non-essential cookies through your browser settings. Blocking cookies may affect some site features.

We may use privacy-conscious analytics to measure traffic, performance, and common navigation paths. Analytics data is typically aggregated and does not aim to identify individual visitors unless combined with other information you provide to us directly.

We may share information with:

• Service providers who host infrastructure, email, or analytics on our behalf, under contractual safeguards;
• Professional advisers where required (for example legal or accounting);
• Authorities when required by law or to protect safety and rights.

We require processors to handle data only for specified purposes and with appropriate security measures.

Our service providers may process data in countries other than Zimbabwe. Where transfers occur, we take steps designed to ensure an appropriate level of protection consistent with applicable law and contractual commitments.

We retain personal information only as long as needed for the purposes described in this policy, unless a longer period is required by law. Enquiry records are typically retained for a limited period after the matter is closed; recruitment records are retained in line with hiring processes and applicable requirements.

We apply technical and organisational measures appropriate to the sensitivity of the information, including access controls, encryption in transit, and secure development practices. No method of transmission or storage is completely secure; please avoid sending highly sensitive clinical or crisis information through general contact forms.

To report a security concern, contact security@zyenova.co.zw.

Depending on applicable law, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information, and to withdraw consent where processing is consent-based. To exercise these rights, contact info@zyenova.co.zw. We may need to verify your identity before responding.

Our corporate website is not directed at children under 16. We do not knowingly collect personal information from children through this site. Product platforms may have separate age and consent requirements.

We may update this policy from time to time. The effective date at the top will change when we do. Material changes may be highlighted on the website where appropriate.

Zyenova Technologies (Private) Limited
Harare, Zimbabwe
Email: info@zyenova.co.zw